Review
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Posted on Google Eric ForenTrustindex verifies that the original source of the review is Google. While reviews are usually written to lodge a complaint or highlight poor customer service, it is refreshing to single out, thank, and praise General Manager Ken Dobson at Leisure Time Sales in Quispamsis, NB, where we ordered and received our Grand Design Lineage 31ZW last January. We recently received a few recalls and booked an appointment to complete the repairs with Leisure Time, despite living 400 kilometers away. We arrived at our scheduled appointment time and left the motorhome with the service department. After an hour of visiting a few nearby shops, we received a call from the dealership and returned to see what was up. At that time, we met with Ken, who explained that the job would take approximately 24 hours to complete correctly to his personal satisfaction. Right there, he showed a true commitment to the customer over the manufacturer's minimal repair procedures and time allowances. He then offered a way for us to return home rather than waiting around, promising that he would have our motorhome delivered directly to our house once the work was fully completed. True to his word, Ken did exactly that and personally drove our motorhome back to us! To say this exemplifies a commitment to making both the buying experience and after-sales service fantastic—especially in an industry that doesn't always have the best reputation—is an understatement. He exceeded expectations tenfold. A huge thanks again to Ken and his entire team, from service scheduling to the talented technicians who did the work. Ken, you run a business that is undoubtedly the envy of the RV dealership industry. Well done!Posted on Google WillowTrustindex verifies that the original source of the review is Google. We LOVE our new RV! All of the staff were great. A special thanks to Jason Urquart for delivery, tutorials, and for going above and beyond our expectations, for a smooth transition and exciting experience. He is a gem.Posted on Google Sarah JayTrustindex verifies that the original source of the review is Google. We can’t thank all the staff enough for helping us with our recent purchase at Leisure Time. We purchased from another province and right from our first text sent to their sales department they were extremely helpful, kept us informed constantly with updates answering any and all questions to right through the inspection of our camper step by step. They made you feel like no matter what you were purchasing you truly mattered. Other dealerships made us feel like we were just another number. Here they truly treat you like they value your business and are very transparent and trustworthy. We came to them with a tall order to try and get us into a camper as quickly as possible. They managed to get us on the road with our new camper within 24 hrs! Amazing customer service! We will definitely be using them for any future purchases and highly recommend you check them out!Posted on Google John LivingstoneTrustindex verifies that the original source of the review is Google. We had a fantastic experience purchasing our trailer from Leisure Time Sales in Quispamsis! Our salesman, Jordan, was incredibly professional, knowledgeable, and made the entire buying process smooth and stress-free. A huge shoutout to the setup team as well-they did an amazing job getting everything perfectly ready for us. We absolutely love our new trailer and highly recommend purchasing from the team at Leisure Time Sales!Posted on Google sydney constableTrustindex verifies that the original source of the review is Google. We recently purchased our trailer from Leisure Time RV and had an amazing experience from start to finish. Jason and Robin were absolutely fantastic to work with. They were friendly, knowledgeable, patient, and went above and beyond to make sure we found the perfect trailer for our family. They took the time to answer all of our questions, explained everything thoroughly, and made the entire process smooth and stress-free. Their customer service was exceptional, and we never felt pressured at any point. We couldn’t be happier with our purchase and highly recommend Leisure Time RV to anyone looking for a great RV-buying experience. Thank you, Jason and Robin, for making this such a positive and exciting experience for us!Posted on Google Tanya GagnonTrustindex verifies that the original source of the review is Google. Highly recommend! The motorhome rental was top-notch and service was excellent.Posted on Google Bruno NoelTrustindex verifies that the original source of the review is Google. Kayla was nice enough to meet up with me to discuss the problem with my rv even though it was not bought there and tried to get me in cue for the repairman.Posted on Google S ITrustindex verifies that the original source of the review is Google. We ordered our first trailer from these guys, and we’re incredibly pleased with our experience. They were exceptionally patient and accommodating, answering our numerous novice questions with thorough explanations and reassurance. Their unwavering support made us feel confident despite our limited knowledge. Gary, Jason, and Robyn, thank you so much for your professionalism and kindness during this important purchase!
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